Orders are prepared and shipped as soon as possible after payment confirmation.

Delivery times vary depending on the delivery method chosen when ordering (Colissimo, Mondial Relay or other available carrier).

In mainland France, delivery times are generally estimated between 1 and 4 working days after dispatch, depending on the carrier selected.

For Belgium, Luxembourg and Switzerland, delivery times are generally estimated between 2 and 6 working days after dispatch, depending on the delivery method chosen.

These delivery times are indicative only. They may vary depending on the carrier, the time of year (peak demand, holidays, public holidays, promotional periods) or any unforeseen logistical issues beyond our control.

Yes, anywhere in the EU! Fees are automatically displayed at checkout. Outside the EU, contact us for a DDP quote.

As soon as your order is shipped, you will receive an email and an SMS containing your real-time tracking link.

You can also view the tracking directly from your Barber Outlet account, under My Orders .

For deliveries made via Mondial Relay , the tracking operation may differ slightly.

We invite you to consult our dedicated article "Track my parcel with Mondial Relay" .

The carrier will reschedule a delivery or place the package at a collection point for 7 days. After this period, it will be returned to us; we will contact you for a new shipment.

Bank card (Visa, MasterCard, AMEX), Paypal.

Of course. Enter your intra-community VAT number when creating your account; the downloadable invoice (excluding VAT) will appear in your customer area.

Bien sûr. Indiquez votre numéro de TVA intracom à la création du compte, la facture HT téléchargeable apparaîtra dans votre espace client.

Lorsqu’une commande fait l’objet d’un remboursement total ou partiel, un avoir comptable est automatiquement généré et associé à la facture d’origine.

Cet avoir correspond au montant remboursé et permet d’annuler tout ou partie de la facture initiale conformément aux obligations comptables.

La facture d’origine reste inchangée, et l’avoir vient simplement compenser le montant remboursé.

Dans la plupart des cas, le remboursement est directement effectué sur le moyen de paiement utilisé lors de la commande. Le client reçoit alors une confirmation de remboursement par email.

Si vous avez besoin d’une copie de votre facture ou de l’avoir correspondant, vous pouvez en faire la demande auprès de notre service client.

You have 14 days after receipt for an exchange or refund. The product must be new, unopened, and unused.

If your device malfunctions, it must be examined by our after-sales service to determine the cause of the problem.

Procedures to follow:

1. Contact our customer service department via our email address only.
2. Return the device at your own expense (with tracking number).
3. Upon receipt, our after-sales service will carry out a complete diagnosis.

If the manufacturing defect is confirmed: 👉Depending on the case, we will propose:

• A repair
• A replacement
• A refund

Return shipping costs may be reimbursed upon presentation of proof of payment if the defect is proven.

⚠️ The following are not covered:

• Damage due to misuse
• A fall or a shock
• A modification or opening of the device
• Normal wear and tear of parts