Orders are prepared and dispatched as quickly as possible after payment validation.

Delivery times vary depending on the delivery method chosen when ordering (DPD or Chronopost).

In metropolitan France, delivery times are generally estimated between 1 to 4 working days after dispatch, depending on the selected carrier.

For Belgium, Luxembourg, and Switzerland, delivery times are generally estimated between 2 to 6 working days after dispatch, depending on the chosen delivery method.

These times are indicative. They may vary depending on the carrier, the period (peak season, holidays, public holidays, promotional periods), or any logistical issues beyond our control.

Yes, throughout the EU! Shipping costs are automatically displayed at checkout. Outside the EU, please contact us for a DDP quote.

As soon as your order is shipped, you will receive an email and an SMS containing your real-time tracking link.

You can also track your order directly from your Barber Outlet account, under My Orders.

We invite you to consult our dedicated article "Track my package - Our carriers".

The carrier will reschedule a delivery or send the package to a relay point for 7 days. After this period, it will be returned to us. We will contact you to arrange a new shipment, which will be at your expense.

An invoice is automatically generated for every order placed on our site.

After your purchase, you can access your invoice in two ways:

• via the order confirmation email you receive after your purchase
• via the download link available on the order confirmation page

All invoices include the company's legal information (SIRET, VAT, contact details).

If you cannot find your invoice or would like a copy, you can contact our customer service at the following address: contact@barber-outlet.com.

If your device malfunctions, it must be examined by our after-sales service to determine the origin of the problem.

Procedures to follow:

1. Contact our customer service via our email address only.
2. Return the device at your expense (with tracking number).
3. Upon receipt, our after-sales service will perform a complete diagnosis.

If the manufacturing defect is confirmed:

👉Depending on the case, we will offer:

• A repair
• A replacement
• A refund

Return shipping costs may be reimbursed upon presentation of proof if the defect is confirmed.

⚠️ Not covered:

• Damage due to improper use
• A fall or impact
• Modification or opening of the device
• Normal wear and tear of parts