At Barber Outlet, we select professional equipment to support demanding barbers and professionals in their daily work.

If your device is malfunctioning or if you wish to submit a warranty claim, a dedicated after-sales service procedure is available to you.

⚠️ All after-sales service requests must be submitted via the form

The online after-sales service form is the only way to submit and process an after-sales service request with Barber Outlet.

Any request concerning in particular:

• a malfunction;
• a breakdown;
• a warranty claim;
• a technical problem;
• a request for device analysis;
• a return for expert appraisal;
• or any other after-sales service related request,

must exclusively be made via the online after-sales service form.

No after-sales service request will be processed by email, telephone, social media, instant messaging or any other contact method.

Requests sent through any other channel will not be considered as part of the after-sales service procedure and must be submitted via the dedicated form.

To ensure efficient processing of your case, please provide all requested information and attach the necessary documents for the analysis of your request.

1. Submitting your after-sales service request

When submitting your request, please specify:

• your order number;
• the model and reference of the product concerned;
• a precise description of the malfunction encountered;
• the circumstances under which the problem appears;
• a photo and/or video showing the problem, where possible;
• any other information requested in the after-sales service form.

The more complete your file, the faster it can be processed.

Any missing information or insufficient documentation may require a request for additional information before the procedure can continue.

2. Preliminary checks

Before submitting a claim, we recommend that you check the following:

• complete cleaning of the cutting head;
• absence of hair or residue stuck in the mechanism;
• proper attachment of the blades;
• correct positioning of the different components;
• full charge of the device;
• use in accordance with the manufacturer's recommendations.

Some apparent malfunctions may be due to a lack of maintenance, an incorrect setting, improper use or a charging problem.

When possible, we also invite you to carry out the checks recommended by the manufacturer before returning your device.

3. Review of your request

Upon receipt of your after-sales service form and the requested items, Barber Outlet will review your case to determine the next steps in the procedure.

Depending on the nature of the problem encountered, additional information or supporting documents may be requested from you.

If a technical inspection is necessary, Barber Outlet may ask you to return the product so that it can be examined and, if necessary, forwarded to the manufacturer.

The mere act of submitting an after-sales service request or returning a product does not constitute automatic recognition of a defect or coverage under warranty.

4. Product return

When the return of the device is necessary, the return procedures will be communicated to you as part of your after-sales service file.

Unless otherwise indicated by Barber Outlet:

• the product must initially be returned at the customer's expense;
• the shipment must imperatively have a tracking number;

• The product must be carefully and properly protected for transport, particularly using the appropriate packing box as well as the product's original packaging, if available. Barber Outlet cannot be held responsible for damages, deteriorations or degradations resulting from insufficient packaging or inadequate product protection during transport. 

• the device must be returned with the accessories necessary for its analysis;
• the product must be returned in its original condition;
• the device must not have been disassembled, modified or repaired by an unauthorized person.

Any unauthorized opening, modification or attempted repair may result in a refusal of coverage if these interventions are the cause of the malfunction or prevent its analysis.

5. Responsibility for return transport

The customer is responsible for the product and package during its transport until its receipt at Barber Outlet's premises.

We strongly recommend using a carrier offering:

• a tracking number;
• proof of deposit;
• and, where possible, insurance covering the value of the product.

In case of loss, theft or deterioration of the package during return transport, the customer must take the necessary steps with the carrier.

Barber Outlet cannot be held responsible for any damage, loss or theft occurring during return transport when the customer organizes the shipment of the product themselves.

6. Technical analysis of the product

Upon receipt of the product, it may be subjected to a technical analysis.

Depending on the nature of the malfunction, Barber Outlet may send the device to the manufacturer or to an approved technical center to precisely determine the origin of the problem.

Barber Outlet acts as a reseller and does not necessarily directly carry out technical expertise, diagnostics or repairs of products.

The technical analysis notably makes it possible to determine whether the malfunction is linked to:

• a manufacturing defect;
• a technical breakdown;
• normal wear and tear;
• a lack of maintenance;
• improper use;
• a shock or fall;
• a modification of the product;
• or any other external cause.

Coverage under a commercial or contractual warranty will depend on the conclusions of the analysis and the conditions applicable to the product concerned.

7. Cessation of use in case of malfunction

In the event of a detected malfunction, the customer must immediately cease using the device if its use poses a risk of worsening the problem or damaging the product.

Prolonged use of a device with an apparent defect can aggravate the malfunction and make the analysis of its origin more difficult.

If the technical analysis shows that prolonged use of the device aggravated the damage or caused the detected problem, coverage may be refused under the conditions provided by the applicable warranty.

8. If a defect is confirmed

If a manufacturing defect or a defect covered by the applicable warranty is confirmed after technical analysis, the terms of coverage will be determined in accordance with the conclusions of this analysis and the warranty conditions applicable to the product.

Depending on the product, the manufacturer may, in accordance with the applicable conditions, offer a repair, replacement or any other solution for coverage.

The return costs initially incurred by the customer may be reimbursed, upon presentation of proof, only when the defect is confirmed and after validation of coverage by Barber Outlet.

Only standard return costs may be covered.

Additional options chosen by the customer, including:

• additional insurance;
• express delivery;
• priority delivery;
• special transport options;

are not covered by Barber Outlet.

9. If no covered defect is found

If no manufacturing defect or malfunction covered by the warranty is found after analysis, no warranty coverage can be granted.

In this situation, the costs incurred by the customer for returning the product, as well as the costs necessary for its reshipment, will remain at their expense.

The customer may be informed of the reshipment costs before it occurs.

The reshipment of the product will be carried out after full payment of the corresponding reshipment costs.

While awaiting payment of these fees, the product may remain stored in our premises until its reshipment is arranged.

10. Situations that may lead to refusal of coverage

Warranty coverage may be refused, for example, when the malfunction results from:

• a fall or impact;
• improper use;
• use not in accordance with the manufacturer's recommendations;
• a lack of maintenance;
• insufficient cleaning;
• an accumulation of hair or residue in the mechanism;
• liquid infiltration when the product is not designed for it;
• a modification of the product;
• unauthorized opening or disassembly;
• an unauthorized repair attempt;
• the use of unsuitable accessories or power supplies;
• normal wear and tear of certain parts;
• damage caused by an external element;
• or any other cause not covered by the applicable warranty.

⚠️ Wear and tear of parts

Certain parts are considered wear and tear parts and may be excluded from certain commercial warranties, particularly according to the manufacturer's conditions:

• blades;
• screens;
• batteries;
• cables;
• consumables;
• parts subject to normal wear and tear.

The applicability of the warranty will nevertheless depend on the specific conditions of the product concerned and the origin of the problem found.

11. Chargers and accessories

Chargers, cables, adapters, and other accessories supplied with the device may be subject to different warranty conditions than those applicable to the main device.

When a manufacturer's commercial warranty excludes these elements, they cannot be covered under this commercial warranty, unless otherwise expressly provided by the manufacturer.

12. Duration and applicable warranties

For consumers, products benefit from applicable legal guarantees, including the legal guarantee of conformity provided by the Consumer Code.

Commercial guarantees or manufacturer guarantees may also apply depending on the product concerned.

The duration, conditions, and terms of these commercial guarantees may vary depending on the manufacturer and the product.

Coverage conditions will be determined after reviewing the file and, when necessary, after technical analysis of the product.

13. Outcome of coverage

At the end of the technical analysis, the proposed solution will depend on the conclusions of the analysis and the warranty applicable to the product concerned.

Depending on the case and the applicable conditions, a repair, replacement or other solution may be proposed.

The nature and terms of coverage are determined after product analysis and in accordance with the applicable warranty conditions.

14. Return costs

When the product needs to be returned for analysis, return costs are initially borne by the customer, unless otherwise indicated by Barber Outlet.

In case of a confirmed defect and validated coverage, standard return costs may be reimbursed upon presentation of proof.

In the absence of a defect covered by the warranty, no reimbursement of return costs will be made and reshipment costs will remain at the customer's expense.

15. Processing exclusively via the after-sales service form

As a reminder, all after-sales service requests must be submitted via the online after-sales service form.

The after-sales service form is the only channel used by Barber Outlet for opening, tracking, and processing after-sales service cases.

After-sales service requests sent by:

• email;
• phone;
• social media;
• instant messaging;
• or any other means of contact,

will not be processed.

Any request must be resubmitted directly via the after-sales service form to be registered and handled by our after-sales service department.

Our commitment

Barber Outlet supports its customers in their claims under the applicable warranties for the products concerned.

We commit to reviewing every case submitted via our after-sales service form and guiding the customer towards the appropriate procedure when the information provided allows for the identification of a potential malfunction.

All coverage remains subject to the applicable warranty conditions and, when necessary, to the conclusions of the technical analysis carried out.

For all after-sales service requests, the use of the online after-sales service form is mandatory.