At Barber Outlet, we select high-end equipment, designed to support demanding barbers in their daily activities. If your device malfunctions, our customer service will help you set up the support procedure with the manufacturer.

How to proceed?

1. Contact our customer service

Please provide us with:

• Your order number
• The model concerned
• A precise description of the problem
• A photo or video if possible

These elements allow us to speed up the processing of your request.

Prior checks
Before any request for support, we recommend that you check the following: cleaning of the cutting head, absence of hair blocked in the mechanism, proper attachment of the blades and full charge of the device.

Many apparent malfunctions may be due to a lack of maintenance or a simple adjustment.

2. Product return

If a technical inspection is necessary:

• The product must be returned at your expense initially. These costs can only be reimbursed if a defect is confirmed after analysis by the manufacturer.
• The shipment must be made with a tracking number.
• The device must be properly protected.
• The device must be returned complete with all its accessories.

The product must be returned in its original condition, unassembled and unmodified. Any unauthorized opening, modification, or attempted repair may result in refusal of warranty coverage.

3. Responsibility for transport during returns

The customer is responsible for the package during transit and until its receipt at our premises.
We strongly recommend opting for a shipment with a tracking number and, if possible, with insurance covering the value of the product.

In case of loss, theft, or damage to the package during transport, Barber Outlet cannot be held responsible. Any claim must be made directly by the customer to the carrier.

4. Manufacturer's analysis

After receipt of the product, it may be sent to the manufacturer for technical analysis to precisely identify the origin of the malfunction.

Barber Outlet acts exclusively as a reseller and does not directly perform technical evaluations, diagnoses, or repairs of products.

In case of a detected malfunction, the customer is advised to immediately cease using the device and contact our customer service. Prolonged use of a defective product may worsen the problem and prevent precise identification of the malfunction's origin. In such a case, warranty coverage may be refused if the technical analysis reveals prolonged use despite the presence of an apparent defect.

If a manufacturing defect is confirmed by the manufacturer, the terms of coverage will be determined in accordance with the conclusions of the analysis performed by them.

Return costs incurred by the customer may be reimbursed, upon presentation of proof, only in the event of a defect confirmed by the manufacturer and after validation by Barber Outlet.

Only standard return costs are covered. Additional options chosen by the customer (such as transport insurance or express delivery service) are not covered.

If no manufacturing defect is found by the manufacturer, the product will be considered compliant and functional. The return costs incurred by the customer, as well as the costs of reshipping the product, will remain at their expense.

The reshipment of the product can only be carried out after full payment of the corresponding reshipment costs. As long as these costs have not been settled, Barber Outlet reserves the right to retain the product pending reshipment.

5.  Outcome of the support

Depending on the conclusions of the analysis carried out by the manufacturer, terms of support may be offered.

The nature of this support is determined by the manufacturer following their technical analysis.

6.  Warranty period 

For consumers, products benefit from the legal guarantee of conformity provided for by the provisions of the Consumer Code.

Any applicable commercial warranties and their duration may vary depending on the manufacturer and the product concerned.

The applicable terms of coverage will be determined after reviewing the case and, if necessary, after analysis of the product by the manufacturer.

⚠️ The following situations may result in refusal of warranty coverage:

• Damage related to a fall or impact
• Improper use or unsuitable maintenance
• Any modification or opening of the device
• Normal wear and tear of parts (battery, blades, consumables) 
• Malfunctions related to lack of maintenance, defective cleaning, or accumulation of hair in the device 

Any use not in accordance with the manufacturer's recommendations or lack of maintenance may result in the exclusion of the warranty.

Our commitment

Barber Outlet assists its customers with their warranty claims for the product concerned.

Any returned device that may be covered by a warranty may be sent to the manufacturer to determine the precise origin of the malfunction.

Any claim for coverage remains subject to the conclusions of the analysis carried out by the manufacturer.