Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number .

This number allows you to track the progress of your package directly on the carrier's website.

Estimated delivery times

The delivery times indicated below are estimates only and may vary depending on the carrier, destination, or time of year.

Delivery times are expressed in business days (excluding weekends and public holidays) .

These deadlines are given as estimates and may be slightly extended in cases of high activity, particular logistical conditions, or circumstances beyond our control.

Once the package is picked up by the carrier, Barber Outlet cannot be held responsible for delivery delays attributable to the carrier.

If you cannot find your tracking number, please check your inbox and your junk mail (spam) .

DPD

If your order is shipped via DPD, you can track your package online.

Steps:

1. Retrieve your DPD tracking number from the shipping email.
2. Go to the tracking page: https://www.dpd.com/fr/fr/recevoir-des-colis/
3. Enter your parcel number.

You will be able to follow the delivery steps:

• Parcel picked up
• Parcel in transit
• Parcel out for delivery
• Parcel delivered

Delivery times:

• DPD Predict (home delivery) : usually 2 to 4 business days.
• DPD Pickup (relay point) : usually 2 to 5 business days.
• DPD Classic (Europe delivery) : usually 2 to 5 business days.

These deadlines are given as estimates and may vary depending on the destination, period, or logistical conditions.

Chronopost

If your order is shipped via Chronopost, you can track your package online.

Steps:

1. Retrieve your Chronopost tracking number from the shipping email.
2. Go to the Chronopost tracking page: https://www.chronopost.fr/fr/suivi-colis
3. Enter your parcel number.

You will be able to follow the delivery steps:

• Parcel picked up
• Parcel in transit
• Parcel out for delivery
• Parcel delivered

Delivery times:

• Chrono 13 (home delivery) : usually 1 to 2 business days.
• Chrono Relais (relay point) : usually 1 to 2 business days.
  
• Chrono Express (international home delivery) : usually 2 to 7 business days depending on the destination country.

Please note: if your order is shipped on Friday via Chrono 13 or Chrono Relais, it may be delivered or available at a relay point as early as Saturday, depending on your geographical area.

These deadlines are given as estimates and may vary depending on the destination, period, or logistical conditions.

Delivery to Corsica

For deliveries to Corsica, orders are shipped exclusively via Chronopost.

Delivery times are generally 2 to 4 business days.

These deadlines are indicative and may vary depending on transport conditions and local logistical constraints.

Important delivery information

The customer is responsible for the accuracy of the delivery information provided during the order.

In case of an error in the indicated address or if packages are not picked up at a relay point within the given timeframe, the package may be returned to the sender. In this case, delivery fees cannot be refunded, and re-shipping fees may be requested.

Tracking problem?

If your tracking does not appear immediately after shipment, it is possible that the carrier may take a few hours to activate tracking .

If your package seems stuck or if the tracking has not progressed for several days, we invite you to contact our customer service so that we can verify the situation with the carrier.

📨 contact@barber-outlet.com

We will do our best to assist you and find a solution as quickly as possible.