If your order is shipped via Mondial Relay , you can track its progress online at any time.

How can I track my parcel?

1. Have your parcel number ready

After your order has been shipped, a confirmation email will be sent to you.
This email contains your Mondial Relay parcel number .

👉 The parcel number consists of 8 digits .

2. Access the Mondial Relay tracking page

Visit the official tracking page:
https://www.mondialrelay.fr/suivi-de-colis/

3. Fill in the requested information

On the tracking page, please enter:

• The parcel number (8 digits)

• The recipient's postal code

⚠️ The recipient's postal code is required to view package tracking.

Then click on Validate .

4. Track your order

Once the information is validated, you will be able to check the status of your package:

• parcel handled by Mondial Relay

• package in transit

• parcel arrived at the Relay Point

• Package available for collection

Collecting the parcel from a Relay Point

When your package is available:

• you receive an email and/or SMS notification

• go to the Relay Point chosen when placing your order

• Introduce:

  • an identity document

  • your parcel number

⏰ The parcel is kept at the Relay Point for a limited time before being returned to the sender.

Tracking problem?

If the tracking information does not appear immediately after shipment, please wait a few hours.
For any other questions, please contact our customer service .